Frequently Asked Questions
Why should I hire a design agency?
A design agency will simplify your life and save you money over time due to our knowledge, experience and expertise in the industry. We keep up with current design and market trends, and help you arrive at the best solution for your business. We help you avoid the costly trial-and-error and unnecessary fees associated with creative projects due to our knowledge of the industry. Also, our experience in the field will enable us to create custom solutions according to your specific needs.
If you have a unique problem and are not sure what to do about it, talk to us! We love the challenge of creating unique solutions for our clients. Furthermore, we are happy to coordinate directly with printers, web hosting and domain companies, and other agencies – all so you can rest easy while we get the job done.
What do I need to know before hiring a design agency?
Design is a collaborative process – we try our best to understand what you are looking for, but we can’t read your mind! The more specific feedback you can give us, the more we can refine our designs to your requirements. If you “can’t put a finger” why something isn’t working for you, talk to us! Communication is key, and the more we understand you, the better the product we can create for you.
What is Inbound Marketing?
Inbound Marketing is a customer-centric approach to marketing. Instead of buying lists, placing ads, cold calling, and generally selling to anyone and everyone you talk to, the Inbound methodology focuses more on attracting ideal customers to you. By providing valuable and relevant information, you attract potential customers to your brand.
Why should I hire a marketing agency?
A successful marketing strategy has a lot of moving parts and we manage them all for you! You need to be creating high quality content regularly, posting to social media weekly, and analyzing your performance so you can adjust your strategy. Most business are too busy running their business and can’t keep up with all that needs to be done. We can help you find your target audience, develop a message that appeals to them, and create the content that attract new customers to your business. Furthermore, we have experience in the field, and can advise you on what would be the best approach.
How much do you charge?
We have flat rates for our most commonly requested projects and custom quotes for jobs with unique requirements. We like to discuss each new project with you to determine the scope of each project, how much work will be involved, the timeline, etc. Once we have a thorough understanding of your needs, we can suggest a quote that will encompass all of your needs. We usually quote on set project fee, based on the initial scope, so that you know the costs up front.
Are your fees negotiable?
No, our fees are based on how much work will be involved in creating a great product for you. Since we are not willing to compromise on the quality of our work, we also cannot negotiate on our rates. However, if your budget is constrained, we can reduce the scope of the project, or break it down into phases.
What does our initial consultation include?
The purpose of our first meeting is to get to know you, your business and your goals. We want to know everything about your business, from why you got started in the first place, to what your current pain points are. From there, we get a better understanding of where you are coming from and what you hope to accomplish with the current project. If we are both interested in continuing the project, we will send you a proposal for the work to be completed, and a questionnaire about your business. We believe mutual communication and understanding are essential to not only a successful project, but a great ongoing relationship.
What are your hours?
We are available by appointment Monday, Wednesday & Friday, and some weekends. In order to focus on client projects to deliver the highest quality, emails are checked 2-3 times per day only.
How long does a project take to complete?
That depends entirely on the project! A complicated project can take months, while a simple one can be done in a matter of days. Our ability to complete a project also hinges largely on your response time. We rely on your feedback to create a great piece of work, so the sooner you respond to us, the faster we can move forward. We will be able to discuss a more concrete time frame during your consultation.
How frequently do we need to be in contact? Do we need to meet in person?
Once again, this depends a lot on the nature of the project. Some projects (ie: designing a logo) require more frequent check-ins, while others only need meetings a few times a year (ie: quarterly website maintenance). We would love to meet you at least once in person, but that is not required for us to work together. We can complete projects entirely over emails or phone.
Can we use our own printer / web master / copywriter?
Of course! We are happy to coordinate with your chosen partners to complete a project. However, please keep in mind that you will be responsible for handling print issues, billing and delivery schedules once we have completed our portion of the project.