Marketing and Your Website – The 1 Tip For Business Success

Most business owners would agree that having a website is a vital part of marketing (and even additional sales in) their business. Whether their website is a destination to share their knowledge, build trust with potential clients, or even help with the sales process, it plays a major role in marketing your business.

Why Is Your Website So Important?

Your website is a tool in your marketing program; it is working for you 24/7, can bring you in front of those looking for your services, can help build trust with your potential lead, can turn them into a lead, and more!

If you’re wondering what a lead is, it is someone who you have the contact details of that has shown interest in your service, but has not purchased yet.

With the correct messaging, and with a thorough understanding of your ideal client, you can speak directly to their need and inspire them to take action with you. Whether this is through an offer, a free download, a free challenge, etc., you are giving them something of value to help them better understand their problem. Knowing your ideal clients is the most important step of your marketing, which is why I strongly suggest having your ideal client profiles and even a marketing matrix of their challenges that you solve, filled out thoroughly.

The Correct Messaging For Your Website

People buy because of the way they feel, not from features and benefits that you list, and definitely not from just products and services you offer. Sharing the story of your guidance and processes can help them feel relieved and relaxed to trust you, and also know that you can actually help them with their problems. The Storybrand style of messaging that leads your clients through a journey is just one example of how to do that.

Create a story in your marketing

When you know your client, and understand their challenges, you can empathize and even stand in their shoes. This empathy helps to better address their needs as well. (Not in a manipulative way, but in a way to serve; your intention plays a large role of how well your actions and marketing tactics work.)

25 Website Must Haves - Download Now

A Website in Progress

Have you ever gone to a website while looking for a solution, whether it was to address the ants crawling through your house, the emergency plumbing leak, researching which tint to put on your vehicle, etc.? How did you select the service provider that you eventually went with? Was it the one that understood your concerns/emergency and offered solutions that made sense? Or was it the one where the information wasn’t clear, their website was hard to navigate. The first one of course!

The 1 Thing

The key to a great website is to create an easy decision-making process for your client.

Help them find a solution and show them you are a trusted expert they can work with.

Looking for ways to improve your website? Schedule a complimentary consultation to review your website and explore ways to maximize your marketing efforts.

WordPress vs Wix, Which Website Platform Should I Use?

The power of technology is that websites are much more accessible to business owners than they have been in the past. Previously, it required understanding HTML, CSS, JavaScript, PHP, etc. to build even the most basic website, let alone something creative, or more robust. However, with WYSWYG (“what you see is what you get”) platforms such as Wix, Square Space, GoDaddy Website Builder and more, creating a website is much more attainable for smaller businesses and those just starting up.

Having a website for your business is a given, it may just be a ‘brochure’ style site, to give your brand a sense of stability; it may be a lead generating or marketing website to grow your business; there are multiple paths it can take. The question really becomes, what does your website need to do for your business?

Websites of the Past

Officially, I’ve been a website designer for 14 years, unofficially, it’s been more like 22 years since I built my first website when I was 12!

I remember the painstaking hours learning to create the most basic of HTML commands and was so excited when CSS came out! Essentially, HTML is like the bones of a house and CSS is like the design (paint, furniture, interior decorating) etc. It made the code cleaner and easier to read. PHP was the bane of my existence for a while, and coding to suit Internet Explorer when every other browser worked just fine!

Luckily, life is much easier now! For one thing, I have the experience and knowledge built up to tackle any of these, and for the other, platforms are much friendlier to work on.

Website Platforms: WordPress vs Wix

My two recommended websites for clients often boil down to either WordPress or Wix. There are other platforms, and I have worked on them if the need required it, or if the client had it set up already, but these are the most robust of all the options in comparison to ease of use for my clients.

What They Are

WordPress is an extremely robust, open-source platform that has hundreds of thousands of features (plugins) that can be added to it to include all sort of functionality. It is also easily custom coded to suit the needs of your marketing and website requirements.

Wix is a user friendly, proprietary software that allows a lot of flexibility and creativity within their platform. It also has added plugins to improve functionality.

In terms of design, both are very flexible and capable of creating a unique design with creative elements and/or animations.

25 Website Must Haves - Download Now

Pros & Cons of WordPress & Wix for Your Website

WordPress

Wordpress website design: pharmaceutical research, automotive detailing

Pros:

  • Robust, able to customize, can be designed to suit any layout
  • Can be either mobile-friendly (have a mobile version of its layout) or responsive (resizes to suit any screen size)
  • Easy to customize for Search Engine Optimization
  • Thousands of prebuilt Themes (templates) that can be modified for easy installation
  • Connects to Google Analytics, etc. for analytics & tracking

Cons:

  • Prone to attacks by hackers (because it is open source)
  • Steep learning curve for clients who want to maintain their own website
  • Needs to be updated regularly (due to the hacking concerns)
  • Requires database/PHP updates
  • Need to build the framework, meaning takes longer to build the platform,
  • Prebuilt Themes may have unknown security holes

Wix

Wix Website Designer: skincare, coaching & forestry in oregon

Pros:

  • A proprietary software, so highly unlikely that it will be hacked
  • Mobile-friendly website where you get to design the mobile layout
  • Relatively easy for clients to maintain after being built
  • WYSWYG style design – you design the layout and the system creates the correct code
  • Search Engine Optimization features
  • Connects to Google Analytics, etc. for analytics & tracking
  • Start with a template

Cons:

  • Not a responsive design
  • Code can be a little clunky as it is based on your design
  • Features are limited to what the platform allows – limited customization of features
  • Not as robust for Search Engine Optimization

How to Choose Your Website Platform

Choosing the best platform for your website comes down to what you want it to do, and how often you will be updating it and maintaining it.

I work with clients to discover what they want their website to accomplish and then brainstorm the best solutions for them. Each business is unique and each website is as well! I would love to talk to you about your options and help you create the right website for your business.

How to Make Your Website Work for You

As a business owner, you know that having a website is vital to your business. But why? What does it do?

The Website Challenge

Of course, you know that it is the equivalent of hanging your sign on your storefront, but in the digital world. The challenge is, rather than competing with 20 other businesses on your street, you are competing for consumers attention against hundreds of thousands of other businesses…around the world! (Of course, this all depends on your industry and target market as to who you are really competing with).

your website connects you to the world - maximize it

Website Optimization (to Be Found on Search Engines)

Essentially, just because you build a website doesn’t mean people will find you. When building your website, you should optimize it to be found on search engines (so that the search engines can then share your site with people who are looking for your products/services). This is standard for a website development project, but make sure it is covered if you go for a budget option.

Optimizing your website includes:

  • – Planning the content that is on your website (that it matches what your ideal customers are searching for)
  • – Matching that content to title and page descriptions
  • – Having a mobile version of your website
  • – Purchasing an SSL certificate to have a secure https:// URL
  • – Optimizing the layout with schema to appear on Google search results
  • – Creating a website sitemap
  • – Submitting your website to search engines
  • – Connecting it to Google Analytics (more for tracking than optimization, but a best practice)

Ok whew! So, you’ve done all that, now what?

Well let’s backtrack a little. Those are the technical details that your web developer should be handling for you, but what about the front end of the website – your user experience? What does your website do for your customers? How does it lead your potential clients through your services to help them make a decision (yay or nay) for your services?

Planning Your Website (Purpose & Customer Experience)

The most important thing you can do for your website is plan out the user experience; how visitors will explore your website.

To do this, you need to understand your target market: what pains/challenges do they have, what are they looking for, why are they on your site, how can you help them?

You want to understand these so that you can address them as quickly as possible on your site. It is important to have a visually appealing website, but it’s even more important to have an effective website!

I talk about target markets and client personas a lot because they are so integral in creating an effective marketing message and strategy.

When you know your target market, you can use the language that speaks directly to them to address their needs. You are magnetically attracting them as they know you are the perfect solution to help them – this message is shared on your website as well.

When I first start discussing websites with my clients, the first thing I ask is, “what do you want your website to do?” “Are there any features you specifically want to see or to have it offer?” and more. I also help with this brainstorming process as this is my area of expertise and I can help direct clients to solutions that they didn’t know were available. From there, the design process includes these elements so that the website is built with a purpose behind it.

Making Your Website Work for You

The purpose of a website is that it attracts clients, educates them, and preps them to work with you before you even talk to them. That way you aren’t talking to a cold lead! You are talking to a potential customer who is excited and eager to work with you so that you don’t even have to sell them on your services/products.

This can include:

  • – Having a free guide/offer to help educate them on their challenge/problem
  • – Adding them to a drip campaign educating them on you and your business, including them on your monthly newsletter (which is entertaining, adds value or offers insight and updates), etc.
  • – Automating your scheduling process/lead sales process
  • – And more!

The possibilities are endless and are only limited by your needs and imagination. I had fun the other month developing a quiz to help a client screen out her ideal clients. I was strategizing the automation process for another client’s new website for setting up a hiring and client application process to increase closing rates / decrease no-show appointments.

If you’re wondering how your website could be doing more for you – let’s chat! Also, this guide on website must-haves is perfect for you to review!

25 Website Must-Haves - Free Download

Website Automation – Creating a Successful Client Acquisition Process with Less Work

Have you considered your sales process from the customer angle?

I’m sure you have, but have you really thought through the emotions they are going through as they search for your product/service? What about how they feel when they actually make the purchase? The trepidation (or hope) as they first discover you, the excitement as they learn more about how you can help them, the confidence as they purchase…and then possibly some doubt if they made a larger purchase, or even better, anticipation as they get to start!

People buy because of emotion, and how you make them feel, but those emotions are found throughout the research & purchase process, as well as the post-sale process. How do you welcome your customers?

It’s funny. As I was writing this article, I checked my personal email and found this email in response to a purchase I made yesterday:

Customer Engagement Email 1Customer Purchase Follow-Up Email 2

As a consumer, now that I’ve spent the money, I’m excited to get my products as soon as possible and take a step towards even better health. This is just a fun little touch point to let me know they are working on my order, but also have a greater community and sense of purpose in their company.

Many companies send an updated email with delivery details, but it’s so impersonal. A message like this excites me that my order will be arriving soon.

Pre-Customer Engagement

Your website is one of the most common ways that customers find you…whether it’s because your marketing is focused on being found in search results, you get referrals who visit your website, or you receive links from other sites that people may be visiting…they are all visiting your website to learn more about you and whether your product is right for their needs.

Here’s what a sample customer engagement process might look like:

  • They visit your site and find a free guide that answers their questions
  • You email their guide to them
  • You follow up with an email 1 day later, asking about the guide
  • You send another email 2-3 day afterwards with more information related to their problem
  • You offer them an opportunity to take the next step in learning more/solving their problem

Post-Sale Engagement

After you’ve made the sale, it’s now your turn to deliver. But how can you also continue to build that customer relationship that has already been started. Based on how you serve your clients, there will be different messages that you can approach them with.

A product sale follow-up will be thanking them for their order, giving them an update of shipping, and then following up with tips to get them using the product correctly, or creating the habits to bring it into their daily life.

A service sale follow-up will welcome them and explain next steps, so that they feel comfortable moving forward and knowing what to expect. You may then follow up with what you need from them to get to the next stage, and a meeting to start their services.

There is no one right way to do this, but it is important to show your personality and company philosophy within these messages. Create rapport and a relationship with your customers so that you can get to know them better and serve them at a greater level.

Not sure what this looks like for your business? I love exploring new strategy and brainstorming with new clients. Book your marketing consultation session to explore your challenges and how we can overcome them with tweaks in your marketing.

25 Website Must Haves - Download Now

3 Steps To Better Website Marketing

There are two ways to improve your marketing on your website and both are extremely important for growing your business through increased clients and sales.

1) Review how you use your website to attract clients (to get leads)
2) Review how you actually market your website (to get traffic)

You may be wondering why I focus on the website itself first when it is further down the marketing funnel than marketing your website (it is about creating leads from the traffic you already have). However, you cannot get quality traffic to your website without first having the right content on your website.

Website Marketing - Attract Your Ideal Client

1. Set a Goal For Your Website

Websites can have many different purposes, they can be purely informational, they can be a lead gathering source, they can position you as an expert in your field, they can be educational, they can build trust, they can sell your products and services, and many more opportunities!

The first thing you must do is know why you are creating a website. What is the goal for your website?

If it is purely informational, then all you need is to ensure you have the right content to share what your sales team or customers need to know.

If it is a lead generating source, you need to have the right content on there to magnetically attract clients. You also need to have a marketing system in place on how you will attract clients to your website (Search Engine Optimization).

If you are selling on your website, you must ensure that you have a smooth, user-friendly buying process. Is it easy for customers to find what they want? Is the payment process simple, secure and trustworthy to your customers?

Once you know your website goal, you can then build a plan to create that.

2. Create Content That Appeals to Your Ideal Client

Success! You have potential clients coming to your website (strangers, networking contacts & referrals, etc.). Now you must check that your message speaks to them. If you have content on your website that is unclear either in what you do, or what action your visitor should take, you will lose business opportunities.

The reason I consider you website content marketing more important is that you must have a website that serves it’s purposes and converts the traffic you are receiving. If you focus on marketing your website to get more traffic and then can’t convert them, it was all a waste of effort and money.

You convert traffic on your website by understanding your ideal client persona to create messaging that addresses their paint points and offers a solution that compels them to sign up with you. (No you aren’t brainwashing them, you are just letting them know that you understand them and CAN help them.) Understanding and creating magnetic content for your ideal client leads to a more qualified lead and a higher closing rate in sales.

3. Market Your Website on the Internet

The next step to improving your website marketing is to get it to show higher on the correct search terms for your business. The art to this is understanding the phrases that your ideal clients are using, and optimizing their use throughout your website in order to be found for those search terms.

These terms are called long-tail keywords and a recommended for several reasons. The first is that there is so much content on the internet that you need to find a way to stand out. You have a higher chance of being found for “real estate attorney in Eugene” than you do for “real estate attorney” because it is more specific and localized. Another example is “smooth Italian olive oil” rather than just “olive oil”.

You want to be specific so that you are found by your ideal client, rather than everyone (everyone is less likely to close than your ideal client). You also have less competition the more specific your keywords are, and therefore are more likely to be found in the top results.

The most important thing to remember with SEO is that search engines want to show the right content that their customers are looking for. You improve search rankings by producing the results (information, products, etc.) that you promise so that your visitors stay on your website.

Related Articles:

https://designflairstudio.com/blog/seo-keywords-influence-web-traffic/

https://designflairstudio.com/blog/seo-v-s-inbound-marketing/

Have questions? Schedule your Get Acquainted session by contacting me. Can’t wait to hear more about your situation and see if I can help!

 

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